Meet JonPablo, Technical Services Engineer and video game enthusiast

What is your role at Axis?

At Axis, I am privileged to be a part of our award-winning Technical Services team, currently holding the position of Technical Services Engineer. In my role, I am tasked with providing extensive technical support across multiple communication platforms, including phone, live chat, and helpdesk ticketing, tailored to our diverse array of products. While my role predominantly revolves around technical matters, I am consistently committed to upholding high standards of customer service in all interactions. I, along with the Technical Services team as a whole, take great pride in delivering a positive customer experience characterized by proficient technical support and exceptional customer service in every interaction.

What is your favorite part of the job?

My favorite part of the job is the problem-solving aspect of it. For me, something I look forward to each day and one of the top perks of being an engineer is the satisfaction of solving a variety of challenges. Whether these challenges come from internal staff needs or from one of our valued customers, I am always eager to tackle emerging concerns with local colleagues or engaging with our Product specialist team in Sweden for the more complex assignments. The Technical Services department fosters an exceptional work environment and the collective pooling of our expertise to resolve difficult issues or to develop new solutions for emerging issues are my favorite parts of the job.

Whether it’s navigating the complexities of hardware, software, or analytics, each day at Axis presents rich opportunities for problem-solving and learning something new!

Why join Axis?

I asked myself this question before choosing to join Axis, and after three years immersed in the culture, I can confidently articulate why. What sets Axis apart is its dedication to the welfare of its employees—beyond mere words, it’s consistently demonstrated through actions. Throughout my tenure here, the relentless pursuit of enhancing the employee experience has been illustrated consistently. Each year, the company introduces fresh initiatives and perks. Each month is filled with a variety of events open for attendance, fostering community and connection. And weekly, employees are afforded time to have fun as a team and network with peers from various departments, some examples include our fika  lunches on Mondays, snack/popcorn breaks mid-week, or the popular breakfast offerings on Fridays. These perks collectively create a warm and engaging office atmosphere, enriching the overall work experience.

What can a new employee expect when they join Axis?

On your first day as a new employee you can expect a warm welcome that includes a guided tour of the office and a lunch meeting (or two) with a local contact, which often includes their manager. This first day is followed by an onboarding process which helps you get to know your peers and other staff members. The onboarding experience features educational seminars along with some very fun after work activities, with my favorites being an escape room, bowling and a baseball game (Go red sox!).

As far as what to expect culturally, you will quickly realize that Axis truly lives by its core values of Think big, Act as one, and Always open. These core values are not just slogans but are actively practiced and woven into daily life at Axis.

What has your career journey at Axis looked like?

My professional trajectory at Axis has marked a significant journey of both personal and professional development. Initially joining the Technical Services team in December 2020 as a Tier 1 Technical Services Representative, I brought with me a lifelong interest in IT, complimented by a recently acquired IT certification. With a mindset geared towards ‘thinking big,’ a logical progression in my career was to transition from the customer-centric Tier 1 role to the more technically oriented Tier 2 Technical Services Engineer position.

Individual professional development and embracing new challenges is a cornerstone of the culture here at Axis. With the Tier 2 Technical Services Engineer position in mind, I utilized the generous financial support and developmental initiatives Axis provides to pursue additional industry certifications, broadening my skills and expertise. These efforts, coupled with meeting required benchmarks, led to my promotion to the role of Technical Services Engineer.

Throughout my journey, the support and opportunities provided by Axis have been pivotal to my growth and I am a living example of the company’s commitment to fostering the development of its employees and encouraging a culture of learning and advancement.

I encourage anyone who is looking to grow and ‘spread their wings’ to come to Axis!

How do you see Axis making a difference in the world?

As a member of the Technical Services team my top priority is providing direct assistance to our customers. I personally see how Axis is making a difference in the world every single day. This impact is illustrated by the diverse array of uses cases for our products, ranging from safeguarding local retail establishments to protecting critical high-security areas. While our focus extends beyond network video, Axis is also consistently moving towards industry-leading cybersecurity practices. Whether I am collaborating with a client deploying a single camera or partnering with a multinational corporation deploying thousands, each day I’m reminded that I’m part of a company that’s not just making strides in the network video industry but also innovating for a smarter safer world.

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Want to join the team?